G. Keenan wrote:
This speak happens everywhere. Last year I worked for a graduate program at a university and during the prep for the big visit weekend, when all the prospective students come, we were instructed that if a student asked a question to which the answer was "no," we were to respond with, "actually....." and then proceed to tell them why they couldn't get what they wanted from this program.
A prominent philosophy professor gave me these instructions.
We're sort of hedging on semantics, but I view that as falling under good social skills more than anything else.
Nobody likes to hear "no".
Yeah, that's not really corporate speak. It's more like marketing speak. And, of course, there's also academic speak...
Going forward, I suggest you take an action item to recast your priorities so as to ensure that your GRB deliverables meet the quality metrics set forth in our mission statement.