OMFG, local phone and internet company sucks

[JCShutout]

Not sure what the rules are about naming companies on online forums, so I'll pick a totally random name and say I have cellphone and internet through XYZ&Q.

Had DSL at my old apt with automatic payments. They keep charging us even though in late July we moved to a new place and got... we'll call it "X-Vice" internet. Attempt #3 to cancel and get reimbursed happened a few days ago. They keep saying the problem is fixed, and they keep taking my money, I keep noticing on my bill, and I keep calling them.

Then today I get a call from a collections company about my bill from LAST MONTH, which was due on the 22nd and which I paid on the 18th, that is paid in full according to the website account, and the customer service reps... except it took 3 calls to get that confirmed, because even though they are a giant world-wide telecommunications company, its apparently immoral to have an integrated database, so I call the cell people, then I have to call the X vice people, then I have to call the DSL people, just in case, then call the cell people back to finally get them to tell the collections people to piss off. (The right hand doesn't even know what its doing, much less the [expletive] left hand) Maybe I should have taken them to collections over the actual money they keep taking from me for my old DSL account. Not to mention the call I had to make a few weeks ago when they tried charging me for cell services I didn't have. And seriously, even if my bill had been late, why would you send an account that was, theoretically, 3 days past due to collections? WTF?

I would not be so annoyed, except that this is the 5th or 6th time I've called them about getting accounts straight, etc, since late August, and every time you are transferred to another department, because integrated databases disrupt the moral fiber of the country, you wait on hold for 10 minutes before someone picks up and thanks you (oh goody, me!) for being the best part of XYZ&Q.

Seriously XYZ&Q, learn how to not suck so [expletive] much.

[redbirdjazzz]

The Anti-Christ is going to install integrated databases worldwide. These nice people are just doing their bit to make it harder for him when he comes along.

[sighyoung]

The Anti-Christ is going to install integrated databases worldwide. These nice people are just doing their bit to make it harder for him when he comes along.

I, for one, welcome our new DSL overlords.

[JCShutout]

INTEGRATE! INTEGRATE!!!

[cardsfantx]

if it's this company....


http://gatewayredbirds.com/forum/viewto ... =9&t=49199


then I believe karp can help with some DSL issues.

[cardinalkarp]

if it's this company....


http://gatewayredbirds.com/forum/viewto ... =9&t=49199


then I believe karp can help with some DSL issues.

If it is said company, then yes I can.