AT&T

[lukethedrifter]

Jesus [expletive] christ, I'm trying to report a goddam tree down on a phone wire and it's damn near impossible. Can't report it online like they tell you to do. And if you call and say what they tell you to do online, the voice recognition asks me a bunch of unrelated questions. Endless loop.


I JUST WANT TO REPORT A [expletive] TREE DOWN ON YOUR WIRE IN MY BACK YARD.

[Jocephus]

i had a similar situation...i need to call about some billing from Westar...called and got all these voice prompts, never one giving me the option to speak with a representative and basically going through a loop...then, after about five minutes of going through menus i was silently cursing to myself but the menu system didn't hear me respond and it automatically transferred me to someone...

[lukethedrifter]

I've already talked to people in all sorts of places. None of whom have any idea how to help with a tree on a phone wire.

[lukethedrifter]

She's sending a technician out. I can't wait till the cable guy shows up looking for a loose connection and finds A [expletive] TREE DOWN IN THE BACK YARD.

[Freed Roger]

Don't worry, the fast/efficient/affordable and friendly private sector to the rescue!

[lukethedrifter]

Still nothing done but did get a call after posting on their facebook page. Ridiculous way to report a tree down on a telephone line.