My wife's itunes account was hacked and $600 in charges hit our bank. When it's going thru your bank or CC to dispute charges, that's not nearly as bad as dealing with Apple. she spent at least 3 hours spread out over a few days to get some resolution.
I've said it before - the Pain-the-ass bureaucracy to deal with in the private sector exceeds the government.
I saw something today on my phone that the author thought was a funny story about Steve Jobs but to me is just made me think of him as a jerk. The basic story is that at Apple, Steve Jobs insisted that the employees pay for their lunch every day unlike other companies in the area. He had a card system implemented where the employee would swipe their card and the price of their lunch would be deducted from their paycheck. The guy being interviewed said that every time he would eat lunch with Jobs, Jobs would wait at the register for him and insist on swiping his own card to buy him lunch. The thing is, Jobs eventually told him, while laughing, that since his salary is technically only a dollar a year... there isn't enough paycheck to take the lunch out of so he gets his lunches for free. What a dick.
I recently had a very good Apple experience. My 6-mo old iPhone 7 was acting really weird, and then it suddenly went to a white screen and wouldn't respond to anything. I got into the "genius bar" that evening. Dude was very helpful and determined that it was a hardware issue. Then they gave me a new phone since mine was still in the warranty period.
Sounds like iPhone X is struggling. Given their last two most heralded changes--water resistance, charging pod--have been with Samsung for a while--I just don't know if Apple is going to be a stock/b-school case study darling much longer. Perhaps that's been true for a while. I'm not sure they have that juice anymore.
And I'm not even really a hater anymore. Though it is hard to read about Travis Kalanik and not wonder if Steve Jobs could have survived in today's hyper-access, high-sensitivity environment. Anyway, sure seems like they miss him.