CHARTER

docellis · Post by **docellis** » March 18 07, 9:10 pm

Charter Communications is the most poorly ran organization I have ever encountered.

I tried to cancel my cable a few months ago. The said wait, we will make your internet/cable bill much cheaper. I said, well ok.

2 monthly bills arrive without the discount. I spend hours on the phone asking why? In the meantime, they disconnect my service! All I wanted to know was why I was getting bills for nearly double what I was told I needed to pay.

Techs miss 3 reconnect appointments because I was not at my home. I was told I didn't need to be home!

NOW I AM GETTING BILLS FOR EVEN MORE THAN DOUBLE WHAT I STARTED WITH.

I called today and spent an hour on the phone to get it back to what my "discount" was supposed to be.

I swear to god if my next bill doesn't say THAT AMOUNT I am getting satelite and using the phone company for the internet.

CHARTER IS EVIL.

JCShutout · Post by **JCShutout** » March 18 07, 9:13 pm

Wow. I had similar problems with SBC and zero problems with Charter. Weird.

stlmark · Post by **stlmark** » March 18 07, 9:16 pm

I'm also having similar problems with comcast docellis. Cable companies drive you crazy!

G. Keenan · Post by **G. Keenan** » March 18 07, 9:29 pm

I hate cable companies. I've determined that they all do the following thing. You call to disconnect your service when you move and it seems easy as pie. They say, "all done, you'll get a final bill for part of the month." Then they DO NOT disconnect it and keep billing you to see if you'll notice. So you've got to call up, find some old statement, etc., to prove that you disconnected and get a your money back.

On the flip side, if you call and just say you want to cancel because you don't feel like paying for it anymore they will cut your bill in half in a heartbeat to not lose you as a customer.

JCShutout · Post by **JCShutout** » March 18 07, 9:34 pm

G. Keenan wrote:I hate cable companies. I've determined that they all do the following thing. You call to disconnect your service when you move and it seems easy as pie. They say, "all done, you'll get a final bill for part of the month." Then they DO NOT disconnect it and keep billing you to see if you'll notice. So you've got to call up, find some old statement, etc., to prove that you disconnected and get a your money back.

On the flip side, if you call and just say you want to cancel because you don't feel like paying for it anymore they will cut your bill in half in a heartbeat to not lose you as a customer.

When I get Charter in April, I'm going to call them in Jult and try this.

EDIT: That problem did happen to me, but I got my money back pretty quickly.

G. Keenan · Post by **G. Keenan** » March 18 07, 9:37 pm

JCShutout wrote:
G. Keenan wrote:I hate cable companies. I've determined that they all do the following thing. You call to disconnect your service when you move and it seems easy as pie. They say, "all done, you'll get a final bill for part of the month." Then they DO NOT disconnect it and keep billing you to see if you'll notice. So you've got to call up, find some old statement, etc., to prove that you disconnected and get a your money back.

On the flip side, if you call and just say you want to cancel because you don't feel like paying for it anymore they will cut your bill in half in a heartbeat to not lose you as a customer.
When I get Charter in April, I'm going to call them in Jult and try this.

EDIT: That problem did happen to me, but I got my money back pretty quickly.

Do it. Just make sure you don't sign some kind of contract that locks you into a certain price but carries a penalty for early termination.

It makes sense. I'm sure their cost of providing cable to you is quite small after you're hooked into the grid. If you're paying $60 a month and then give them the choice of getting either $30/month from you or zero, they're gonna choose $30.

stlmark · Post by **stlmark** » March 18 07, 9:43 pm

Comcast makes me want to scream. I called to cancel Starz about a year or 2 ago. They asked me why. I said I want to save some money and I don't watch many movies on cable. So the person says to me, do you want to add HBO to your cable package?

A fire lit in my hair at this point. I said, I just said I want to save money and I don't watch many movies on cable, WHY THE HELL would I add HBO then!

Stupid morons don't listen and only follow a scrip.

JohnnyJay · Post by **JohnnyJay** » March 18 07, 9:54 pm

I have DirecTV now, after having Charter for almost 10 years. I've never been happier with the service. And I get my internet from SBC, also have never had a complaint thus far. I could write a book with the conversations (some very heated) I've had with Charter.

Note: We moved into a brand new townhouse in May. It was just completed being built a week before we moved in. Charter is still saying, as of today, March 18th, that service still hasn't been "run" into this subdivision.

I wrote an open letter in the summer to Charter to not even bother running their wires to this area, since everyone has satellite at this point. The cable wires still are just hanging out the side of our building. So maybe I pissed them off for a change.

docellis · Post by **docellis** » March 18 07, 10:00 pm

JohnnyJay wrote:I have DirecTV now, after having Charter for almost 10 years. I've never been happier with the service. And I get my internet from SBC, also have never had a complaint thus far. I could write a book with the conversations (some very heated) I've had with Charter.

Note: We moved into a brand new townhouse in May. It was just completed being built a week before we moved in. Charter is still saying, as of today, March 18th, that service still hasn't been "run" into this subdivision.

I wrote an open letter in the summer to Charter to not even bother running their wires to this area, since everyone has satellite at this point. The cable wires still are just hanging out the side of our building. So maybe I pissed them off for a change.

People at work make fun of my conversations with Charter. I workspace is very enclosed and far away from everyone else.

When I talk to charter, the entire place can hear my conversations and I am thought of as somewhat quiet at work.

CHARTER IS EVIL.

Brodie · Post by **Brodie** » March 18 07, 10:13 pm

This sounds oddly similar to canceling AOL

-Brodie