Customer Service Rant #124,763,276

[haltz]

I just opened my e-mail. Someone explain WTF this means.

Dear PHIL


Thank you for contacting us at Dell Home and Home Office customer care today.

Your issue has been assigned case number ***********, Please refer to this case number when communicating to any Dell representative regarding the issue we discussed today.

If your issue is not resolved to your satisfaction, please contact my case manager by replying to this email. Please include the best times for us to call you and your preferred phone numbers. We will do our best to reach you at these times, or as soon as possible thereafter. When replying to this email, please leave the subject line unchanged so we can route your reply correctly.

Thank you again for choosing Dell!

Judith
*********

Home and Home Office Customer Care
Dell, Inc.

How are we doing?
In an effort to improve our service to you, Dell randomly surveys our customers. If you receive a survey from Dell by email, we would like to hear about your experience with us.

Did you know about our online support ?
For additional online assistance please visit our website at http://support.dell.com or log onto Dell MyAccount service. Through these you can check on delivery or service call status, rebates and invoices, maintain your account.

Confidentiality notice
This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential

[Cronos]

I just opened my e-mail. Someone explain WTF this means.

Dear PHIL


Thank you for contacting us at Dell Home and Home Office customer care today.

Your issue has been assigned case number ***********, Please refer to this case number when communicating to any Dell representative regarding the issue we discussed today.

If your issue is not resolved to your satisfaction, please contact my case manager by replying to this email. Please include the best times for us to call you and your preferred phone numbers. We will do our best to reach you at these times, or as soon as possible thereafter. When replying to this email, please leave the subject line unchanged so we can route your reply correctly.

Thank you again for choosing Dell!

Judith
*********

Home and Home Office Customer Care
Dell, Inc.

How are we doing?
In an effort to improve our service to you, Dell randomly surveys our customers. If you receive a survey from Dell by email, we would like to hear about your experience with us.

Did you know about our online support ?
For additional online assistance please visit our website at http://support.dell.com or log onto Dell MyAccount service. Through these you can check on delivery or service call status, rebates and invoices, maintain your account.

Confidentiality notice
This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential

It means Judith is hot for you.

[haltz]

This whole conversation happened in front of the kiosk guys? Awkward.

They stayed a good thirty feet away. Maybe on purpose, I don't know.

[cardinalkarp]

I just opened my e-mail. Someone explain WTF this means.

Dear PHIL


Thank you for contacting us at Dell Home and Home Office customer care today.

Your issue has been assigned case number ***********, Please refer to this case number when communicating to any Dell representative regarding the issue we discussed today.

If your issue is not resolved to your satisfaction, please contact my case manager by replying to this email. Please include the best times for us to call you and your preferred phone numbers. We will do our best to reach you at these times, or as soon as possible thereafter. When replying to this email, please leave the subject line unchanged so we can route your reply correctly.

Thank you again for choosing Dell!

Judith
*********

Home and Home Office Customer Care
Dell, Inc.

How are we doing?
In an effort to improve our service to you, Dell randomly surveys our customers. If you receive a survey from Dell by email, we would like to hear about your experience with us.

Did you know about our online support ?
For additional online assistance please visit our website at http://support.dell.com or log onto Dell MyAccount service. Through these you can check on delivery or service call status, rebates and invoices, maintain your account.

Confidentiality notice
This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential

Sounds like you'll be calling them back.

[greenback44]

I was going to post earlier to suggest that you just build it yourself like I do with my PCs; I think you're better off. You'll save money if you spend some time looking for just the parts you need cheap(like off of e-bay or something) and if you can put it together yourself, if there's something wrong you'll probably be able to figure out what it is.

OK, hard drive, RAM, case and any externals I have dealt with before. What about motherboard and processor?

[haltz]

OK, hard drive, RAM, case and any externals I have dealt with before. What about motherboard and processor?

I'm thinking about starting with something like this. Otherwise I'd be lost there too.

I'm going to be looking into this over the next couple of days (damn the man), so if anyone has some tips or general pointers you'll be thanked kindly for your input.

[New Pagodi]

I was going to post earlier to suggest that you just build it yourself like I do with my PCs; I think you're better off. You'll save money if you spend some time looking for just the parts you need cheap(like off of e-bay or something) and if you can put it together yourself, if there's something wrong you'll probably be able to figure out what it is.

OK, hard drive, RAM, case and any externals I have dealt with before. What about motherboard and processor?

Connection the motherboard to the case is the only thing that's a little hard. At someplace on the board, there is a bank of jumper like connections that you need to connect to wires from the power button, reset button, internal speaker, and hard drive led to.

Most boards come with a map that tells you which wires go to which pin, but for each item there is always 2 ways it could connect. I've never figured out if it matters which way they connect.

With the processor, there is a little tray that is connected to the board with a type of pivot connector. You slide the cpu into the tray and then push the whole tray into place. The pivot joints make sure it goes in so that the cpu make the proper connections.

Then you need to place the heat sink and cooling can contraption over the processor. The directions for that depend on on the board/contaption, but with everyone I've ever had, they one way, so it's immediatly obvious what needs to be done.

[greenback44]

OK, hard drive, RAM, case and any externals I have dealt with before. What about motherboard and processor?

I'm thinking about starting with something like this. Otherwise I'd be lost there too.

I'm going to be looking into this over the next couple of days (damn the man), so if anyone has some tips or general pointers you'll be thanked kindly for your input.

From that link of yours:

It's a little bigger than I wanted. WARNING: Only use SATA Components, and AT MOST ONE IDE device. There isn't enough length on the power cable to power an IDE harddrive and an IDE DVD drive. Funny enough, there is 3 times as much cable needed on the actual IDE cable...I'm not sure how this design problem slipped. Basically you could run two IDE harddrives, provided you use a SATA DVD Driver. Also I read somewhere it had an HDMI port on the back, it's actually an eSATA port.

Ugh, that sounds complicated.

Doesn't this work better financially if you're planning on using an open source OS?

[Bo Hart]

Fun. I decided that I'm going to build it myself.

NewEgg.com.

Great prices and tremendous customer service.