Vonage

[Blitzer]

I will be leaving Springfield and moving back to St. Louis in the next few days and my girlfriend does not have a cell phone. In order to stay in contact with her, I purchased her the Vonage service which was a pretty good price. I actually like what Vonage does. $25 a month for unlimited long distance and all other standard calls. The problem comes with the customer service department. For the life of me, i cannot figure out how to get it all setup with the way her roommate has her computer setup. When I try to call their customer service, I get someone who barely speaks english. When I tell them that the steps they are giving me in their walkthrough is not working, they tell me my equipment is bad. I used this exact same equipment about 5 months ago and everything worked fine. They are not helping at all and I have only 3 days left to get this stuff working. Errrr...


Blitzer

[cardinalkarp]

Ask to talk to a manager or a tech, hopefully they'll be easier to understand.

[Blitzer]

Ask to talk to a manager or a tech, hopefully they'll be easier to understand.

Yeah im heading back over to her place in like the next 15-20 minutes. Ill try that and see how far I can get. This just gets very frustratiing very quickly.


Blitzer

[thrill]

I would've just gotten her a cell phone.

[Blitzer]

I would've just gotten her a cell phone.

Well we tried that. To make a long story short, shes still under contract with a cell company but has numerous unpaid bills to them. Cell phone isnt an option unfortunately.


Blitzer

[cardinalkarp]

Reason #325,764 to pay your bills.

[thrill]

I would've just gotten her a cell phone.

Well we tried that. To make a long story short, shes still under contract with a cell company but has numerous unpaid bills to them. Cell phone isnt an option unfortunately.


Blitzer

The beauty of prepaid, my man. I recommend Virgin Mobile. Cheap deals, lots of options, reasonably cool phones and no contract whatsoever. They don't do credit checks either so anyone can get one.

Another thing to consider is that, god forbid, if the distance puts a strain on your relationship and you are no longer willing to pay the bill for her, you can just stop and the number will expire. No credit hit, no collections and no contract.

You can just go to Best Buy, Wal Mart, or anywhere basically and pick up a phone and a prepaid card.

[cardinalkarp]

I would've just gotten her a cell phone.

Well we tried that. To make a long story short, shes still under contract with a cell company but has numerous unpaid bills to them. Cell phone isnt an option unfortunately.


Blitzer

The beauty of prepaid, my man. I recommend Virgin Mobile. Cheap deals, lots of options, reasonably cool phones and no contract whatsoever. They don't do credit checks either so anyone can get one.

Another thing to consider is that, god forbid, if the distance puts a strain on your relationship and you are no longer willing to pay the bill for her, you can just stop and the number will expire. No credit hit, no collections and no contract.

You can just go to Best Buy, Wal Mart, or anywhere basically and pick up a phone and a prepaid card.

Yeah, that's a much better idea.

[Blitzer]

I would've just gotten her a cell phone.

Well we tried that. To make a long story short, shes still under contract with a cell company but has numerous unpaid bills to them. Cell phone isnt an option unfortunately.


Blitzer

The beauty of prepaid, my man. I recommend Virgin Mobile. Cheap deals, lots of options, reasonably cool phones and no contract whatsoever. They don't do credit checks either so anyone can get one.

Another thing to consider is that, god forbid, if the distance puts a strain on your relationship and you are no longer willing to pay the bill for her, you can just stop and the number will expire. No credit hit, no collections and no contract.

You can just go to Best Buy, Wal Mart, or anywhere basically and pick up a phone and a prepaid card.

I thought about that. The problem is that we talk quite a bit. Usually more than an hour a night. Thats alotta prepaid minutes and alot more more than the $25 a month.


Blitzer

[Blitzer]

Just an update...

I am currently, and have been for the past hour, on the phone with a Vonage customer service guy. Nice guy. Trying to help. But for some reason every troubleshooting thing we have tried so far just isnt working. Still in progress...


... Ok so I was on the phone with Vonage for an hour and 1/2 and we finally got everything up and working. Hopefully it stays working.

Blitzer