Rave: CarMax

[Michael]

I went there this past weekend to sell my car. I found them to be friendly, fair, quick and hassle free. I had a check in my in my hand 45 min after speaking with them. If I'm ever in the market for a used car they'll be at the top of my list. This place is incredible.

[ghostrunner]

Yes. They're awesome.

[Simbagal23]

Agree completely. We've been dealing with them lately as we may get a used convertible. What I like about them is they don't make you sit down and fill out any forms or try to "shoot the breeze" and impress you*.....we walked in, told them what we were interested in, the guy gave us his card, and brought the car around so we could test drive it. We drove it, returned to the lot and told him we'd think about....he thanked us, told us to call him if we're interested and we left! Less than 30 minutes total; at a dealership, this turns into a 2 hour ordeal. I doubt I'll visit or buy from a regular car dealership ever again. Carmax makes the process easy and painless.

*A recent visit to a car dealership turned into the salesman bragging for 30 minutes about his basketball playing days 30 years ago! Pllllttthhh. I was totally turned off when I told him I wanted a silver car as I've had a silver vehicle now for 7 years and I LOVE silver. He tried to steer me away from silver because "it matches the road"? WTF? Translation = he didn't have any silver vehicles on the lot. I must look like an idiot, I guess?!

[Simbagal23]

Well, I'm changing my tune on CarMax. After dealing with a different salesguy at the local store, either he's an idiot or he thinks we were born yesterday. He has changed his story multiple times, has lied about certain terms that we agreed to in writing (fortunately, we have emails to back us up) and they lowballed us on our VW that we were considering trading. What really irked me is that this salesidiot constantly raved that their prices are lower than Kelly Blue Book and they often use KBB and NADA for pricing barometers. Then when we point out the KBB and NADA prices for our used VW, he says KBB is "unreliable" and NADA isn't always up to date??!! WTF. For now, CarMax is off my list.