Rave: Crate & Barrel Customer Service

[Hungary Jack]

I purchased a nice leather and chrome office chair at C&B about 2 years ago. Then the cheap plastic casters broke under my apparently ponderous (215 lb) weight. I tried replacing the casters to no avail. I took the chair back, sans receipt or any proof of purchase other than my testimony, and they refunded 80% of the purchase price with a store credit.

My faith in humanity has been restored.

[TimeForGuinness]

I purchased a nice leather and chrome office chair at C&B about 2 years ago. Then the cheap plastic casters broke under my apparently ponderous (215 lb) weight. I tried replacing the casters to no avail. I took the chair back, sans receipt or any proof of purchase other than my testimony, and they refunded 80% of the purchase price with a store credit.

My faith in humanity has been restored.

I'm going to buy a desk from them because they treated you so well.

I was actually going to buy a desk from them anyways.

[G. Keenan]

They are the anti-Comcast.

[clement]

Did you tip them?

[jeffbgoofy]

love crate and barrell, we have many things form them, most of we bought in SoCal like 9 years ago...

[cardinalkarp]

I do really like alot of Crate & Barrel's things and in most cases its pretty quality stuff. That said, I still think its a bit overpriced.

[Hungary Jack]

Did you tip them?

LOL. I posted instead.

[planet planet]

Good rave. Crate and Barrel rocks when it comes to chain home goods stores. I've had similar experiences, HJ.

[Hungary Jack]

My store credit credit card arrived today with $153 on it. C&B rules!