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Re: Rant: Navient and stonewalling customer support
Posted: February 24 16, 8:33 am
by AWvsCBsteeeerike3
Wow, that is infuriating. Sorry, AD.
What sucks is they have all the leverage. If you just refuse to pay it, they'll just add more fees on. If you pay it, they've won. From what I understand, you've consolidated federal loans with Navient, probably at a better rate? Once done, I'm not sure you can re-consolidate with another company..like Sofi?
Even going on a social media campaign is going to cost you time and effort. I'm sure you don't mind putting your resources into resolving the problem...but it sucks you have to do that.
Re: Rant: Navient and stonewalling customer support
Posted: February 24 16, 8:50 am
by Arthur Dent
AWvsCBsteeeerike3 wrote:What sucks is they have all the leverage.
Exactly. In fact, is there really anything to prevent them from having just one customer support agent who's job is to just say no? That seems to be more or less what they are doing, and there's apparently basically nothing I can do about it other than try to complain more loudly (which they are free to just ignore).
Re: Rant: Navient and stonewalling customer support
Posted: February 24 16, 9:46 am
by Fat_Bulldog
That sounds awful.
Scares me as I have Navient as my student loan vendor.
Re: Rant: Navient and stonewalling customer support
Posted: February 26 16, 5:08 pm
by G. Keenan
Arthur Dent wrote:These Navient [expletive] are the scum of the earth.
Yes, yes they are.
I feel your pain. My future wife is also afflicted with the Navient curse. These [expletive] are a criminal enterprise. Navient is like a payday loan shark and Comcast had a baby.
I think your best bet is to keep trying the customer service reps until you get one who cares enough about the human race to actually fix the problem.
Or ask heyzeus to sue them for you for free.
Re: Rant: Navient and stonewalling customer support
Posted: February 26 16, 10:37 pm
by AWvsCBsteeeerike3
G. Keenan wrote:Arthur Dent wrote:These Navient [expletive] are the scum of the earth.
Yes, yes they are.
I feel your pain. My future wife is also afflicted with the Navient curse. These [expletive] are a criminal enterprise. Navient is like a payday loan shark and Comcast had a baby.
I think your best bet is to keep trying the customer service reps until you get one who cares enough about the human race to actually fix the problem.
Or ask heyzeus to sue them for you for free.
Oh hey there.
Re: Rant: Navient and stonewalling customer support
Posted: February 27 16, 2:33 am
by go birds
hes prolly lookin for pro bono work amirite
Re: Rant: Navient and stonewalling customer support
Posted: September 13 24, 9:06 am
by Arthur Dent
Hell, yeah.
Re: Rant: Navient and stonewalling customer support
Posted: October 13 24, 1:29 pm
by G. Keenan
Mohela is the new Navient.