CHARTER

[docellis]

I really felt like what they were doing HAD to be illegal. But I am not going to get an attorney over it, I will just choose another vendor.

But after talking to the guy who ended up calming me down - I think really it is a lack of training combined with the confusion and ineptitude that most giant corporations tend to have...but with so few cable/high speed outlets in St. Louis...I guess the frustration is worse.

[G. Keenan]

Damn Doc, that is a miserable history with Charter. At least it's finally over.

[GeddyWrox]

Wow, I feel LUCKY.

Back a couple months ago, I was having intermittent internet connection issues. So, I called tech support, walked through about 30 minutes of debugging stuff and they determined I probably needed a new cable modem (mine was 3 years old, so I was ok with that answer).

I returned home with my new modem and had worse performance than with the new one. They said they'd send a tech out.

After some confusion about whether they'd already been to our house (due to another appointment they had with a different house on our street), the tech came out and messed with some cables and splitters and stuff.

Maybe it was psycho-sematic or something (kind of like a sugar pill) but things seemed to be working a little better for a while. But over the last two weeks, the connections have been few and far between. I finally called tech support again this Sunday evening.

Here's where it gets amazing/lucky.

I got through right away, the tech let me rant a little bit (I started out by saying I knew it wasn't HIS fault), and then he said they'd send a tech out as soon as possible. The tech was here this evening (48 hours after the call).

The guy ran a few tests, and decided the signal was horrible coming in from the pole on the street. He replaced all the cables from the pole to where it entered the house, AND he put some sort of weatherproof box on the house as well.

He said he was also going to have someone else come out and do something to the box on the pole at the street later this week that will boost the signal strength even more.

What did I do to deserve good customer service when everyone else gets treated like shiite?

[docellis]

In conclusion, I received a check for .34 last week from Charter and I've received no bill for the month of August.

Thirty four cents. I am geniunely curious as to how they arrived at that figure, but I imagine they are too.

[cardinalkarp]

In conclusion, I received a check for .34 last week from Charter and I've received no bill for the month of August.

Thirty four cents. I am geniunely curious as to how they arrived at that figure, but I imagine they are too.

I would either frame that puppy because very rarely do you ever get any money OUT of Charter or cash it out of spite.

[docellis]

In conclusion, I received a check for .34 last week from Charter and I've received no bill for the month of August.

Thirty four cents. I am geniunely curious as to how they arrived at that figure, but I imagine they are too.

I would either frame that puppy because very rarely do you ever get any money OUT of Charter or cash it out of spite.

I know, when the envelope came the last thing I was thinking was that it was a check. Oh well, it seems that my 2 year experience with Charter may finally, really be over.

[cardinalkarp]

In conclusion, I received a check for .34 last week from Charter and I've received no bill for the month of August.

Thirty four cents. I am geniunely curious as to how they arrived at that figure, but I imagine they are too.

I would either frame that puppy because very rarely do you ever get any money OUT of Charter or cash it out of spite.

I know, when the envelope came the last thing I was thinking was that it was a check. Oh well, it seems that my 2 year experience with Charter may finally, really be over.

How's all the AT&T stuff treating you?

[Dillagii]

In conclusion, I received a check for .34 last week from Charter and I've received no bill for the month of August.

Thirty four cents. I am geniunely curious as to how they arrived at that figure, but I imagine they are too.

I would either frame that puppy because very rarely do you ever get any money OUT of Charter or cash it out of spite.

I know, when the envelope came the last thing I was thinking was that it was a check. Oh well, it seems that my 2 year experience with Charter may finally, really be over.

How's all the AT&T stuff treating you?

You got her referal too?

BTW, do you use Q messenger, the internal messenger client AT&T uses?

[docellis]

How's all the AT&T stuff treating you?

So far no problems. The bill has been the same amount each month. No technical problems. Adjusting to the signal outtage stuff during storms. Outtage has been brief and not all that often, but can be annoying...All in all I am a satisfied customer so far.

[cardinalkarp]

How's all the AT&T stuff treating you?

So far no problems. The bill has been the same amount each month. No technical problems. Adjusting to the signal outtage stuff during storms. Outtage has been brief and not all that often, but can be annoying...All in all I am a satisfied customer so far.

Yeah, the satellite going out can be a bit of a pain but anything is better than dealing w/ Charter.