GatewayRedbirds.com

OH MY GOD!

I lost my credit card. Standard procedure is to call Visa and cancel, right? I get some foreigner that can barely speak English. Literally every time I've given him information (eg: a phone number), he's repeated it and it's been wrong.

First time I say my last name:
Me: It's H-e-n-d-r-i-c-k-s-o-n
Operator: OK, I have, H-e-d-b-r-i-t-k-s-o-n

*sigh*

Me: No, it's H----E----N----D----R----I---C----K---S---O----N
Operator: OK, let me verify: H-e-n-c-r-i-d-k-s-o-m

At this point I told him I"d have to call back and hung up.

Today is just not going well.

I hope I don't sound racist or prejudice or anything like that, it's just extremely frustrating dealing with something important like this and being connected to someone that has this huge of a communication problem.

Kyle wrote:OH MY GOD!

I lost my credit card. Standard procedure is to call Visa and cancel, right? I get some foreigner that can barely speak English. Literally every time I've given him information (eg: a phone number), he's repeated it and it's been wrong.

First time I say my last name:
Me: It's H-e-n-d-r-i-c-k-s-o-n
Operator: OK, I have, H-e-d-b-r-i-t-k-s-o-n

*sigh*

Me: No, it's H----E----N----D----R----I---C----K---S---O----N
Operator: OK, let me verify: H-e-n-c-r-i-d-k-s-o-m

At this point I told him I"d have to call back and hung up.

Today is just not going well.

Sounds like you could use some buttcrac...I mean Guinness

About a month ago it took at least seven tries for one of those outsourced call center guys to get Las Vegas, Nevada spelled correctly. Really? You've never heard of Las Vegas huh? And at least that many tries for my name and address. Don't worry it's just my student loans, nothing important. Surprisingly I still haven't received anything in the mail from them.