My job requires me to do a lot of screen grabs, either for logging errors in call tracking or emailing instructions to people or what have you. I'll bet I do 50-100 a day. We use SnagIT and you can create custom screen grabs using hotkey combinations depending on what you're grabbing or what type of output you need on the other end. Like Ctl + F11 allows me to grab all content in a scrolling window just by clicking my mouse within the scrolling area. Ctl + Shft + F12 lets me grab a region I define with my mouse, pops that region into a preview window where I can highlight, magnify, spotlight, add text and when I'm done puts a drop shadow under it so folks realize it's not an active part of the email or whatever. It's got a feature where you can capture say a list of files in a folder and output it as editable text. I used that the other day to keep from having to type a whole list of image names into an email where I wanted someone to reply with edits made to the image names.

And I've just scratched the surface of what it can do. Discovered last night that you can batch process images for resizing, file formatting, resolution, etc., like Photoshop or Elements does. You can create a video of an area of the screen and save as an .avi. You can capture a web page and maintain the links.
http://s126.photobucket.com/albums/p120 ... agit-1.flv
Allows output as pdf or any image format, export directly to any Office application.
Just a really nifty piece of software.
