GatewayRedbirds.com

About a year ago, I bought a fairly nice chrome/black leather chair for my home office. It cost about $200. Within a month, the left arm loosened up a bit. Then last month, one of the casters broke. I ordered a replacement caster from Crate & Barrel, but it was the wrong design. I then saw the same chair in another store, and they gave me a new caster, which still didn't fit.

Now I am stuck with a reclining chair with a wobbly arm. And that sucks.

If you disassemble the chair and return it to the factory in its original box with all packing materials and brochures, they will send you a new chair, charging you a pro-rated payment for the amount of time used out of the original 5 year warrantee.