Vivint
Posted: October 12 21, 12:43 pm
Sucks.
I thought I'd posted on the board about them before, but nothing pops up in the search.
Years ago, one of their salesmen came to our door and almost had Mrs. AW sold when I got home from work. Basically, they install a doorbell with a camera and a camera in your house both of which you can access from your phone. The camera sends alerts when motion is detected when you're not home or something like that as well as when the doorbell is rang. They also install a new lock that can be controlled from your phone on one of your doors. And you sign up for a monthly fee for some amount of time. I don't know the exact details, but I said we needed a day or two to review it. Then there was the high pressure sales. Well, this deal is only good for this specific day because they are in the area. So, I looked up their reviews online and said, they didn't have good reviews. And, the guy had some answer. Blah blah blah. After about 10 minutes of this back and forth I had to literally kick him out of the house. Like he wasn't willing to leave unless we signed up.
Which left a bad taste in my mouht, but whatever.
Regardless, we didn't sign up. Fast forward a couple years and Mrs. AW really wanted the service and me not really caring did no research to try to find a better but more reputable firm. Throw on top of that AW Jr spends a little bit of time at home by himself nowadays and gets off the bus to an empty house for 30 minutes or so a day, and Mrs. AW really amped up the pressure right about the time Vivint showed back up with the same offer that we refused years ago.
And, I caved. Big mistake.
Today there was a notification that some [expletive] had gone wrong, the control panel had lost power and connection to the internet so it sent the automated message. I went home and started [expletive] with it. And, of course started talking with vivint.
They advised to do this that and the other, none of which worked. But, then I started looking at their work. For starters, where they spliced copper wires, they didn't cap them but left the copper wire exposed. I'm no electrician, but that...can't be up to code and seems like a fire hazard in the making. So, while I'm chatting with this vivint customer service rep I asked if he wanted pictures and he was like...nah, and said if we couldn't get power back to the control panel, he'd send out a technician. I again was like, dude, you've got exposed, presumably at one point, live wires. Presumably live still since no breakers or GFCI are tripped. He was like, nah, it'll be fine. Couldn't get the power on and a technician was scheduled. Then I noticed along the wiring route there was a point where the plastic casing around the wire was burnt and wire was exposed, I brought this up as well and the guy said he'd let the technician know.
Also, while looking at everything, I noticed they installed a screw through the EIFS which they specifically said they wouldn't do. It never held, imagine that, going back to the very beginning so the installer simply glued the doorbell to the EIFS which didn't hold as I tried to wriggle the doorbell free to see if any of the wire connections were bad. So, I told the guy about that as well. And, basically asked to speak to a supervisor, a request that was denied. Anyway, they're sending out a tech and I've initiated a home damage claim.
All that to say, vivint seems like a decent product but a terrible company.
And, is it just me, or...am I crazy to think the circuit the control panel is connected to needs to be shut off until this is resolved? And, to think leaving exposed splices is dangerous if not completely against electrical if not fire codes?
I thought I'd posted on the board about them before, but nothing pops up in the search.
Years ago, one of their salesmen came to our door and almost had Mrs. AW sold when I got home from work. Basically, they install a doorbell with a camera and a camera in your house both of which you can access from your phone. The camera sends alerts when motion is detected when you're not home or something like that as well as when the doorbell is rang. They also install a new lock that can be controlled from your phone on one of your doors. And you sign up for a monthly fee for some amount of time. I don't know the exact details, but I said we needed a day or two to review it. Then there was the high pressure sales. Well, this deal is only good for this specific day because they are in the area. So, I looked up their reviews online and said, they didn't have good reviews. And, the guy had some answer. Blah blah blah. After about 10 minutes of this back and forth I had to literally kick him out of the house. Like he wasn't willing to leave unless we signed up.
Which left a bad taste in my mouht, but whatever.
Regardless, we didn't sign up. Fast forward a couple years and Mrs. AW really wanted the service and me not really caring did no research to try to find a better but more reputable firm. Throw on top of that AW Jr spends a little bit of time at home by himself nowadays and gets off the bus to an empty house for 30 minutes or so a day, and Mrs. AW really amped up the pressure right about the time Vivint showed back up with the same offer that we refused years ago.
And, I caved. Big mistake.
Today there was a notification that some [expletive] had gone wrong, the control panel had lost power and connection to the internet so it sent the automated message. I went home and started [expletive] with it. And, of course started talking with vivint.
They advised to do this that and the other, none of which worked. But, then I started looking at their work. For starters, where they spliced copper wires, they didn't cap them but left the copper wire exposed. I'm no electrician, but that...can't be up to code and seems like a fire hazard in the making. So, while I'm chatting with this vivint customer service rep I asked if he wanted pictures and he was like...nah, and said if we couldn't get power back to the control panel, he'd send out a technician. I again was like, dude, you've got exposed, presumably at one point, live wires. Presumably live still since no breakers or GFCI are tripped. He was like, nah, it'll be fine. Couldn't get the power on and a technician was scheduled. Then I noticed along the wiring route there was a point where the plastic casing around the wire was burnt and wire was exposed, I brought this up as well and the guy said he'd let the technician know.
Also, while looking at everything, I noticed they installed a screw through the EIFS which they specifically said they wouldn't do. It never held, imagine that, going back to the very beginning so the installer simply glued the doorbell to the EIFS which didn't hold as I tried to wriggle the doorbell free to see if any of the wire connections were bad. So, I told the guy about that as well. And, basically asked to speak to a supervisor, a request that was denied. Anyway, they're sending out a tech and I've initiated a home damage claim.
All that to say, vivint seems like a decent product but a terrible company.
And, is it just me, or...am I crazy to think the circuit the control panel is connected to needs to be shut off until this is resolved? And, to think leaving exposed splices is dangerous if not completely against electrical if not fire codes?